Frequently Asked Questions

Fjord Rentals has an official Terms and Conditions page on the website.

You can reach Fjord Rentals through their Contact page, where you’ll find the latest phone hours and email details.

You can use the Fjord Rentals website to search and book available holiday homes. Start from the search/booking pages, choose your dates and preferred accommodation, and follow the booking steps shown there.

After completing your booking, you’ll receive a confirmation email with your reservation details. If you can’t find it, please check your spam/junk folder or contact Customer Support.

Yes. The main tenant must be 18 years or older to make a booking.

You can book multiple homes, subject to availability. If you want specific locations (e.g., near each other), contact Customer Support. This can’t be guaranteed.

This depends on availability and the property’s rules. Contact Customer Support to ask. Approval can’t be guaranteed.

Cancellation conditions are listed in the Terms & Conditions and in the terms attached to your booking confirmation.

Yes, you can request a change to your booking by contacting Customer Support. Please note that we can’t guarantee that a change will be approved, as each request is reviewed individually and depends on availability and the property’s policies.

No, we do not offer cancellation insurance. If you would like this type of coverage, please arrange it directly with your preferred insurance provider.

You will receive a check-in SMS on the day of your arrival, which includes the key code and the Wi-Fi code. Before that, we will send you the route description and the exact location to help you find the property easily.

The arrival procedure is generally the same, but the details can vary between homes because each one is at a different address.

Use the Fjord Rentals Contact page or the contact details provided in your booking communication.

Use the contact details shared with your reservation/stay information. Fjord Rentals also provides contact details on the website.

Please contact Customer Support for assistance.

For emergencies in Norway: 110 (Fire), 112 (Police), 113 (Ambulance).

No. Fjord Rentals explicitly presents many different holiday homes, and facilities/rules can differ between properties. Always check the individual accommodation page.

The individual accommodation listing page is the best source. Fjord Rentals property pages show home-specific details and conditions.

Bed linen is provided. Please make sure the number of guests is correct in your booking so the right amount can be prepared.

Towels are provided per person. Please ensure your guest count is correct in the booking.

You will receive it in a check-in SMS on the day of your arrival, which includes both the key code and the Wi-Fi code. In many homes, it’s also available in the house information booklet.

Shampoo and shower gel are not provided as standard, so we kindly ask guests to bring their own.

Some homes are very family-friendly, but it depends on the property. Please check the accommodation page for layout, amenities, and house rules.

No. Pets are only allowed in designated pet-friendly homes.

Fjord Rentals publishes blog content about holidays with dogs in Norway, which can help with planning. Availability of pet-friendly homes still depends on the individual listing.

For details on how to get here, check our Contact page. You’ll find route suggestions, ferry and public transport tips, and local highlights to help you plan your stay.

The best route depends on your starting point, time of year, and the property’s location. Use the accommodation page for location-specific guidance, then plan your trip accordingly.

Contact our Customer Support team through the official Contact page for the latest phone/email details and opening hours.

Explore Fjord Rentals Inspiration, Blog and Surroundings pages for ideas on Southern Norway, road trips, and local experiences. Great starting points for planning activities and day trips.

Yes, seasonal conditions affect what is available and what makes sense to plan. Use current opening times and conditions for the places you want to visit, and use Fjord Rentals inspiration content as planning support. (Seasonality itself is a general travel reality; exact opening times should always be checked directly.)

Yes. Fjord Rentals’ travel and Southern Norway inspiration content supports the idea of using the region as a base for exploring. Exact destinations and drive times depend on your plan.

EV charging isn’t available at every home. Check the Amenities section on your accommodation page or contact Customer Support if you’d like help choosing a home with EV charging.

Check the individual accommodation page and your reservation details. Home facilities and usage conditions can vary.

Yes, every Fjord Rentals home includes private parking. Depending on the house, there is space for 2–4 cars.

Start on the Fjord Rentals Offers Page and booking pages. Availability of offers can vary by date and property.

Yes, Fjord Rentals publishes blog/inspiration content on the website, which can be useful for trip planning and seasonal ideas.

You can subscribe to the newsletter on our homepage. To unsubscribe, simply click the link located at the bottom of every newsletter you receive.

Use the official Contact page if you need clarification about an offer, booking conditions, or a reservation.

Use the booking flow and the accommodation page for your selected home. Fjord Rentals listings and booking pages show pricing-related information, and some costs can vary by property.

Not always. Fees and rules can vary from one property to another, so please check the accommodation page for the home you’re booking, along with your booking details.

Check the conditions shown during booking and the official Terms and Conditions page on the Fjord Rentals website, plus your reservation documents.