General Rental Terms
Fjord Rentals B.V.

Table of Contents
Article 1 – Definitions. 2

Article 2 – Identity of Fjord Rentals. 2

Article 3 – General Provisions. 2

Article 4 – The Offer. 3

Article 5 – The Agreement. 3

Article 6 – Reservation and Cancellation. 4

Article 7 – Obligations of the Lessee. 5

Article 8 – Check-in and Check-out. 6

Article 9 – Termination. 6

Article 10 – Liability. 6

Article 11 – Force Majeure. 7

Article 12 – Fees/Prices. 7

Article 13 – Payment and Billing of Rent. 8

Article 14 – Deposit. 8

Article 15 – Inventory. 9

Article 16 – Complaints. 9

Article 17 – Transfer. 9

Article 18 – Exclusivity. 9

Article 19 – Applicable Law. 10

Article 20 – Survival. 10

Article 21 – Amendment or Supplement. 10

Article 1 – Definitions 

1. In these general terms, the following meanings apply:
2. Lessor: the owner of the vacation rental, represented by Fjord Rentals, whose business details are included in Article 2;
3. Lessee: the counterparty or consumer with whom the Lessor has concluded an Agreement;
4. Agreement: an Agreement for the rental of a vacation rental property deemed to have been concluded between the Lessee and Lessor;
5. Rent/Rental Fees: the amount owed for renting the vacation rental property, consisting of the price per night multiplied by the number of agreed nights. The Rent can be increased with Costs and a deposit;
6. Costs: other costs associated with the rental/leasing of the Leased Property that are borne by the Lessee, such as cleaning costs, tourist tax, and administrative costs;
7. Deposit: the amount the Lessee pays to the Lessor in advance or upon arrival at the vacation rental property for any costs, damages, or losses for which the Lessee is responsible;
8. Arrival and departure time: the times agreed between the Lessee and Lessor for arrival at and departure from the vacation rental property;
9. Party/Parties: the Lessee and Lessor together or each as individual contracting parties;
10. In Writing: communication via email, post, or WhatsApp;
11. Third party/parties: other natural or legal persons who are not part of this Agreement;
12. Leased Property: the relevant vacation rental property offered for rent by the Lessor to the Lessee;
13. Services: the rental of vacation properties for recreational purposes and thereby making the Leased Property available by the Lessor.

Article 2 – Identity of Fjord Rentals 
Company name: Fjord Rentals B.V.
Street and number: Van der Houven van Oordtlaan 2
Postal code and location: 7316 AH Apeldoorn, Netherlands
Chamber of Commerce number: 88202437

Article 3 – General Provisions 

1. These general rental terms apply to every offer and all (legal) acts of the Lessor and to every Agreement concluded between the Lessor and Lessee. This includes, among other things (but is not limited to), all reservations and Agreements regarding the rental of an offered vacation rental property by the Lessor.
2. If the Agreement is concluded electronically, the text of these general rental terms can, in deviation from the previous paragraph and before the Agreement is concluded, be made available to the Lessee electronically in such a way that the Lessee can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the Agreement is concluded where the general rental terms can be accessed electronically and that they will be sent to the Lessee free of charge upon request.
3. Unless expressly agreed otherwise and in Writing, the applicability of other (general) rental terms is excluded.
4. Deviations or additions to these general rental terms are only valid if they have been expressly agreed upon and in Writing.
5. If the Lessor does not always require strict compliance with these terms, this does not mean that the provisions do not apply, or that the Lessor in any way loses the right to demand strict compliance with the provisions of these general rental terms in other cases.
6. If and insofar as an appeal cannot be made to any provision of these general terms based on reasonableness and fairness or its unreasonably onerous character, the relevant provision shall in any case have a meaning that corresponds as closely as possible to its content and purport, so that it can be invoked.
7. The Lessor cannot guarantee that the desired result will always be achieved with the work carried out by him. The accepted assignment leads to an obligation of effort and not to an obligation of result.
8. The Lessor is entitled to engage third parties for the execution of the Agreement.
9. The operation of Art. 7:404 and/or 7:407 paragraph 2 of the Dutch Civil Code is excluded.
10. The Agreement concerns the rental of the vacation rental property for recreational use which is by its nature of short duration pursuant to Article 7:232 paragraph 2 of the Dutch Civil Code.

Article 4 – The Offer 

1. If an offer has a limited validity period or is subject to conditions, this will be expressly stated in the offer.
2. The offer contains a complete and accurate description of the Leased Property. The description is sufficiently detailed to enable a proper assessment of the offer by the Lessee. Obvious errors or obvious mistakes regarding, for example, stated amounts do not bind the Lessor.

Article 5 – The Agreement 

1. The Agreement is concluded at the time of acceptance by the Lessee of the offer and the fulfillment of the associated conditions.
2. If any provision of these general rental terms or an Agreement proves to be invalid or is annulled, this does not affect the validity of the general rental terms or the Agreement as a whole. The parties will negotiate to agree on a new provision to replace the invalid or annulled provision, taking into account the objective and purpose of the invalid or annulled provision as closely as possible.
3. The Lessor reserves the right not to execute a concluded Agreement, for example, if he has reasonable doubt or information indicating that the Lessee will not be able to meet his (financial) obligations. If the Lessor refuses, he will inform the Lessee of the refusal in writing within a reasonable time after the conclusion of the Agreement.
4. The right of suspension and the right of set-off of the Lessee are excluded if the Lessee acts in the exercise of a profession or business.
5. These general rental terms also apply to reservations and future, additional and/or follow-up assignments.
6. If the Lessee has accepted the offer electronically, the Lessor confirms receipt of the acceptance of the offer electronically without delay.

Article 6 – Reservation and Cancellation

1. A reservation of a vacation rental property will only be processed by the Lessor if the Lessee is 18 years or older.
2. To make a reservation, the Lessee is required to provide all necessary (personal) information about the Lessee and his/her (co)travelers to the Lessor in time. This includes at least (but not exclusively) name, address, mobile phone number, and email address. If the Lessee fails to provide the requested information, the Lessor may not process the rental request or cancel the already confirmed rental period without being obliged to pay damages or any other compensation to the Lessee.
3. In addition to the provisions in paragraph 2, the Lessee is required to mention any particulars about his/her own physical and mental condition, as well as that of his/her (co)travelers, which are relevant for the execution of the Agreement.
4. A request for reservation of the Leased Property/a vacation rental property must be made in writing or electronically via a system designated by the Lessor.
5. If the Lessee requests a reservation, the Lessee will receive a confirmation of the reservation within one working week, along with the general rental terms and the invoice, as confirmation of receipt. For payment of the invoice, reference is made to Article 13 of these general rental terms.
6. The Agreement between the Lessee and Lessor is concluded as soon as the Lessee has paid the deposit and the reservation is confirmed in writing by the Lessor. If the Lessee wishes to cancel the Agreement after it has been concluded, the following paragraphs apply.
7. In case of cancellation by the Lessee no later than 365 days before the arrival date, the Lessee owes a compensation of 15% of the rental amount (excluding Costs and deposit).
8. In case of cancellation by the Lessee no later than 180 days before the arrival date, the Lessee owes a compensation of 30% of the rental amount (excluding Costs and deposit).
9. In case of cancellation by the Lessee no later than 90 days before the arrival date, the Lessee owes a compensation of 50% of the rental amount (excluding Costs and deposit).
10. In case of cancellation by the Lessee no later than 30 days before the arrival date, the Lessee owes a compensation of 75% of the rental amount (excluding Costs and deposit).
11. In case of cancellation by the Lessee from 30 days before the arrival date, the Lessee owes a compensation of 100% of the rental amount (excluding Costs and deposit).
12. The cancellation, as stated in the previous paragraphs, must be communicated in writing to the Lessor by the Lessee.
13. The Lessee is advised to take out cancellation insurance if desired.

Article 7 – Obligations of the Lessee

1. In connection with the smooth running of the stay, the Lessee is required to comply with the guidelines of the Lessor and/or third parties and is held legally liable for any damage resulting from his/her unlawful behavior or non-compliance with the guidelines or these general rental terms.
2. The Lessee is responsible for obtaining any additional information, such as local laws and regulations, from the relevant authorities where the Leased Property is located.
3. The Lessee is responsible for proving his/her identity with a valid document such as a passport (inside and outside the EU) or an identity card within the EU.
4. The Lessee is responsible for any required visas, vaccination certificates, and/or driver's licenses.
5. The Lessee is responsible for familiarizing himself/herself with the laws and regulations of the country where the Leased Property is located and behaving accordingly.
6. If the Lessee fails to fulfill his/her responsibilities as stated in the previous paragraphs, the Lessee is responsible for this and assumes all risks and obligations, which are therefore the responsibility of the Lessee.
7. The Lessee is committed to respecting the Leased Property, including its inventory and surroundings, including noise levels in the vicinity.
8. The Lessee is required to return the Leased Property in the same condition as when it was handed over by the Lessor to the Lessee.
9. The Lessee is expressly prohibited from renting or using the Leased Property for more persons than stated in the booking confirmation.
10. The Lessee is further obliged to the following concerning the Leased Property:

a. Report any defects at, on, or in the Leased Property to the Lessor immediately.

b. Smoking is prohibited in the Leased Property.

c. Parties are prohibited in the Leased Property.

d. The Leased Property must be left clean and swept at the end of the rental period.

e. Bed linen and bed linen must be removed and collected in a central place.

f. Household appliances such as washing machine, oven, or dishwasher must be clean and empty at departure. Failure to do so may result in cleaning costs.

g. Trash cans must be emptied, and garbage bags deposited in the designated trash containers.

1. If the Lessee acts contrary to any of the preceding paragraphs, the Lessee owes the Lessor an immediately payable fine of EUR 50.00 per violation. The total amount of the immediately payable fine will be deducted from the paid deposit by the Lessee. The Lessor reserves the right to claim additional compensation.
2. Pets are expressly not allowed in the Leased Property unless otherwise agreed in the Agreement by the parties.

Article 8 – Check-in and Check-out

1. For the check-in and check-out of the Leased Property, no personal key handover takes place. See the instructions sent to the Lessee regarding the key safe.
2. The Lessee can check in from 4:00 p.m. on the day of arrival.
3. The Lessee must check out by 10:00 a.m. on the day of departure.

Article 9 – Termination 

1. If the Lessee fails to fulfill one or more of his/her obligations, is declared bankrupt, applies for (provisional) suspension of payments, proceeds to liquidate his/her business, or if his/her assets are wholly or partly seized, the Lessor has the right to suspend the execution of the Agreement or to terminate the Agreement in whole or in part without prior notice by a written declaration, without prejudice to any right to compensation for costs, damages, and interest.
2. If the Agreement ends due to force majeure, the Lessor is entitled to payment for the hours worked or investments made at the time of the termination of the Agreement.
3. The termination of an Agreement concerning the rental of the vacation rental property for recreational use, which by its nature is of short duration, pursuant to Article 7:232 paragraph 2 of the Dutch Civil Code, is not possible.

Article 10 – Liability

1. The Lessee remains legally liable for damages caused by him/her, even if these damages are discovered after the stay.
2. The Lessee is legally liable for his/her actions as well as the actions of his/her co-tenants and visitors, and for the damages they cause. The Lessee must be insured against legal liability.
3. Complaints from the Lessee resulting from discrepancies between the house and the description on the website or the poor maintenance of the house or garden upon arrival must be reported to the Lessor within 24 hours of arrival.
4. The Lessor accepts no liability for damages suffered by the Lessee and/or his/her co-residents and/or visitors or their property as a result of staying in the Leased Property or surrounding garden.
5. The Lessor accepts no liability for damages related to theft, embezzlement, or loss of items located in the rented premises or on the premises. These items remain in the Leased Property or on the premises of Fjord Rentals/Lessor at the risk of the owner or interested party.
6. If the Lessor can nevertheless be held liable, the Lessor is only liable for the amount paid by his liability insurer.

Article 11 – Force Majeure 

1. In addition to the provisions of Article 6:75 of the Dutch Civil Code, it applies that a shortcoming of the Lessor in the fulfillment of any obligation towards the Lessee cannot be attributed to the Lessor in the event of a circumstance independent of the will of the Lessor, which prevents the fulfillment of his obligations towards the Lessee wholly or partially, or as a result of which the fulfillment of his obligations cannot reasonably be required from the Lessor. Such circumstances include, among others, failures of suppliers or other third parties, (power) failures, computer viruses, extreme weather conditions, fire danger, (imminent) war danger, pandemics, epidemics, quarantines, absenteeism due to illness, disability, strikes, and government measures.
2. If a situation as referred to in paragraph 1 of this article occurs, which prevents the Lessor from fulfilling his obligations towards the Lessee, these obligations are suspended as long as the Lessor cannot fulfill his obligations. If the force majeure situation lasts for 30 calendar days, both parties have the right to terminate the Agreement in whole or in part in writing. In this case, the Lessor is not obliged to pay compensation, even if the Lessor enjoys any advantage as a result of the force majeure situation.

Article 12 – Fees/Prices 

1. All amounts are in euros and include service costs, cleaning costs, tourist tax, VAT, and other government-imposed levies unless otherwise agreed.
2. The agreed amounts are based on cost-determining factors at the time of the offer. The Lessor reserves the right to charge the Lessee for changes in cost-determining factors that arise three months after the conclusion of the Agreement, which he reasonably cannot influence, such as increases in taxes, social charges, insurance premiums, or VAT, up to a maximum of 20% of the original amount.
3. The Lessor also has the right to increase the amounts mentioned in the offer above the maximum of 20%. In this case, the Lessee has the right to terminate the Agreement with immediate effect when this price change takes effect. The Lessor will always inform the Lessee of such a price change one month before the price change takes effect.
4. A composite cost estimate does not oblige the Lessor to perform a portion of the Agreement for a corresponding portion of the stated amount.
5. Discounts and quoted amounts do not automatically apply to future Agreements.

Article 13 – Payment and Billing of Rent

1. The rent (including costs and deposit) is paid by the Lessee to the Lessor by transferring the amount to the bank account number provided by the Lessor or via payment with iDeal.
2. Unless otherwise agreed in writing, a deposit of 40% of the rent is due at the time of booking by the Lessor.
3. In principle, the full rent must be paid by the Lessee to the Lessor no later than eight weeks before arrival, in accordance with the provisions of paragraph 1 of this article.
4. For bookings within eight weeks before arrival, the full rent, in deviation from the provisions of paragraph 2 of this article, must be paid in full immediately.
5. Upon – or after the first reminder – non-compliance with the payment obligation, the reservation of the Leased Property lapses without obligation to refund an already paid deposit. Furthermore, the cancellation conditions of Article 6 of these general conditions apply.

The Lessee is obliged to report any inaccuracies in the provided or stated payment data to the Lessor immediately.

1. Early departure of the Lessee – regardless of reason or cause – does not entitle the Lessee to a refund of already paid rent and other costs such as cleaning costs.
2. If the Lessor is forced to cancel the Agreement due to force majeure or sale of the vacation home, he will inform the Lessee in writing. The Lessor commits to an immediate refund of already paid amounts. The Lessee has expressly no other right than to reclaim this amount.

In the event of (reasonably foreseeable) bankruptcy, liquidation, or suspension of payments or a debt restructuring under the WSNP, the claims of the Lessor against the Lessee and the obligations of the Lessee towards the Lessor are immediately due.

Article 14 – Deposit

1. The Lessee pays a deposit. The deposit of EUR 500.00, as determined in the Agreement, must be paid at the deposit of the booking.
2. From this deposit, the Lessor will deduct any amount if the Lessee, his co-tenants, visitors, or brought pets have caused any damage to the house, inventory, and/or surroundings or if the payment obligations have not been met.
3. The expected departure time must be communicated by the Lessee to the Lessor in good time.
4. The deposit will be refunded by the Lessor to the Lessee within two weeks after return.
5. The vacation rental must be handed over clean and "swept" at the end of the stay, as described in Article 7 of these general terms. Dishes and accessories must be returned clean to the cupboards. Moved furniture must be returned to its original place. Damages, defects, or losses must be reported to the Lessor immediately.
6. The final inspection for damages will be done after the departure of the Lessee. The Lessor is entitled to claim damages from the Lessee discovered after the Lessee has left the Leased Property.

Article 15 – Inventory

1. The Lessee is obliged to treat the items present in the Leased Property and the Leased Property itself as a good tenant.
2. At the start of the Agreement, an inventory list will be present in the Leased Property. The Lessee is obliged to leave the Leased Property in accordance with this inventory list at the end of the rental period.
3. Except in cases of normal use and normal wear and tear, the Lessee is responsible for theft, damage, or loss of items on the inventory list or items located in, around, or near the Leased Property.
4. If the inventory is not complete, the Lessor is entitled to withhold (a part of) the deposit.

Article 16 – Complaints 

1. If items are missing in the Leased Property or if the Lessee experiences complaints related to the Agreement, the Lessee must report this immediately – but within 24 hours after arrival or discovery of the defect – to the Lessor.
2. If a complaint is not reported to the Lessor within the time limits specified in the previous paragraphs, the service is deemed to comply with the Agreement and to function in accordance with the Agreement.
3. Complaints do not suspend the payment obligation of the Lessee if the Lessee acts in the exercise of a profession or business.

Article 17 – Transfer 
Rights and obligations of the Lessee under this Agreement cannot be transferred without the prior written consent of the other party. This provision applies as a provision with proprietary effect as referred to in Article 3:83 paragraph 2 of the Dutch Civil Code.

Article 18 – Exclusivity 
During the term of the Agreement, the Lessee grants the Lessor the exclusive right to execute the assigned Agreement.

Article 19 – Applicable Law 

1. Agreements between Lessor and Lessee are exclusively governed by Dutch law.
2. If the Lessee is considered a consumer to whom another law applies, the mandatory provisions of that law apply to him/her. Otherwise, Dutch law applies.
3. Disputes between the parties will be resolved as far as possible through negotiation. All disputes between Lessee and Lessor will be exclusively decided by the competent court in the district where the Lessor is established.

Article 20 – Survival 
The provisions of these general terms and the Agreement, which are intended to remain in force after the end of the Agreement, remain in force after the end of the Agreement.

Article 21 – Amendment or Supplement 

1. The Lessor is entitled to unilaterally amend or supplement these general terms. In this case, the Lessor will inform the Lessee of the changes or supplements in good time.
2. There will be at least 30 days between this notification and the entry into force of the amended or supplemented terms.
3. If the amendment entitles the Lessor to provide a performance that deviates substantially from the agreed performance, the Lessee has the right to reject the amended terms or to terminate the Agreement.